Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange, return or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date (after 7 days no returns are allowed)
must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us, will qualify for store replacement, credit, or refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
If you are canceling your order because you cannot wait for a backordered item to come in, we will assess a 4% charge to cover credit card fees.
Customer is responsible for all shipping costs if seller is not at fault. This includes the shipping costs incurred by the seller on free shipping items.
If an item has been installed, it cannot be returned.
